Wickenburg Business

Music

Recently I was in a business that was being managed by a teenager.  He was playing what I think would be called hip-hop or rap.  The business catered to all ages.  Clearly the music was for the benefit of the employee rather than the customer.  Obviously, this is a clear mistake in customer service.

5 star service

While away I managed to break two new fishing rods, (due to stupidity not big fish).  After calling the shop I discovered that they would be covered by warranty and all I had to do was bring them to the shop and he would send them back for replacement.  I would be charged for shipping both ways.  I was certainly pleased with that outcome, but when I got the shop I was wowed by truly great service.  The shop owner took the broken rods, immediately replaced them with new ones off the rack, and didn't even ask for the shipping charges.  I insisted in paying for the shipping, and was greatly pleased that I wouldn't have to wait a couple of weeks to get my new rods.  Needless to say, the shop has earned by loyalty for a long time to come. 

Sorry, was away

I just returned from a two-week vacation in Colorado where it was down right cold!  I considered posting that I would be away and not making any posts, but determined that announcing that the house would be vacant to the world might not be the smartest thing.  So, I am back, and will be making posts.  Thanks for understanding.